Technical support

Welcome to my “Technical support.”

Technical support Pre-sale technical support and after-sale technical support, pre-sales technical support refers to the sales in the face of unmanageable product problems, pre-sales technical support to help; after-sales technical support refers to the production company for its product users after-sales A form of service that helps users diagnose and resolve technical problems that may arise from the product as a result of their apparent symptoms during use of the product.https://www.blogger.com

For the understanding of technical support engineers, I think, in fact, not only including the sale also includes pre-sales technical support. In addition, there are some additional: b. Subject to project management, marketing and product knowledge and other aspects of training. c. Since it is a profession that supports the products or services of a certain area, we think support staff should continue to accumulate experience in practice and form stylized solutions to customer problems. d.1) Communication and coordination skills 2) Ability to solve problems 3) Service awareness 4) Team awareness 5) Ability to endure hardship.

However, after participating in the CSR project, we can improve the technical level, improve our ability to respond to problems, and grasp the customer's mentality of handling complaints. Domestic high standard technical requirements A full range of IT technical support centers are Lenovo's CSR Technical Support Center, Sunlight Rain CSR Technical Support Center, Tsinghua Tongfang CSR Technical Support Center, and UF CSR Technical Support Center. In addition, multinational IT vendors have set up their own technical support centers around the world to stabilize their customer base by the year 2000. For example: When you are using Windows XP or 7 operating system, the pop-up dialog box that says "there is any risk, whether to submit a report," you click OK, the system automatically sends information to Microsoft's technical support center.

Status Editor

More and more products need a after-sales technical support, such as IT industry software, hardware, home appliances TV sets, refrigerators, there are some special high-tech fields. It can be said that there is a good technical support team has become the crux of the competitive products in today's society.

Although there is no place for technical support in marketing, what is certain is that many enterprises, especially small and medium-sized enterprises, focus on the sales market and pay no attention to the stability and construction of pre-sales and after-sales technical support staff. Therefore, out of the pay is relatively low, frequent movement of personnel. Often become the source of internal transport to other positions.

The work of technical support is a disturbing task that can not be done without enough patience and self-sacrifice. As a technical support for the POS machine industry, I deeply feel the difference between customers, their service support efforts will be different. If a company launches 24 * 7 service and a small company does not have enough manpower, then the amount of work and normal life experience will be very different. So many people suffer from depression and neurasthenia.

Although they are all white-collar workers compared with R & D staff, technical support staff tend to be on the same footing (becoming the coordinator between the customer and R & D) compared to the continuous development of R & D.

Foreground editor

Choose to engage in technical support engineers in this industry is the social demand in recent years, a very large, better prospects for development from the network system integration to the home appliances to the countryside and other national policies are introduced for the provision of a broad market for technical support Space, industry development to promote the needs of qualified personnel, professional technical support engineers is now the enterprise's valuable human resources and wealth.

Common technical support telephone technical support, on-site service technical support. Including two aspects, one for technical maintenance, the second is to communicate on the service.

As technology advances, the nature of technical support work is not exactly the same, such as pre-sale technical support and after-sales technical support in the field of software, and technical support for the high technical requirements, because the face of a wide range of customers, Be mentally prepared to encounter a variety of problems, need to be technically faster than the user, to be updated.

Service editor

In the 21st century, technical support has become part of the service and has become an important part of the company's corporate image.

Cisco Technical Support Services includes a range of maintenance services that provide network operational support to help customers protect their investments in Cisco products that help customers extend and enhance the operational life of their network infrastructure.

SMB Support Assistant Technical Support Services

The Cisco SMB Support Assistant is the newest member of the Cisco Technical Support Services family and is Cisco's first step toward delivering a comprehensive service plan for SMB users, primarily those with fewer than 250 users.

The Cisco SMB Support Assistant is designed for small and medium-sized businesses that require basic support for running basic Cisco routing, switching, wireless, security and VPN applications. Aims to promptly solve the problems faced by many small and medium-sized enterprises.  

Cisco SMARTnet rapid maintenance and rapid maintenance of field service

The Cisco SMARTnet Quick Maintenance Service and SMARTnet On-Site Quick Maintenance Service are winning tools designed for the user. It extends the life of Cisco networking equipment and IOS software, a comprehensive suite of technical support services that help businesses succeed in investing heavily in network technology.

Cisco Software Application Services / Software Application Support and Upgrade Services

Cisco Software Application Support Services Enhance the reliability, functionality, and stability of Cisco application software. Your investment is protected by services that enhance application performance and ensure the stability of your business.

Two levels of support are provided:

Cisco Software Application Support (SAS)

Cisco Software Application Support Plus (SASU)

Cisco for Intrusion Prevention System Services

By supplementing your in-house resources with Cisco's network expertise, Cisco SP Base supports increased productivity and operational efficiency. Cisco SP Base Support also helps increase availability and reduce risk by enabling the systems running mission-critical applications by providing the following services:

Ongoing Operating System Software Upgrades Enables You to Improve Your Network Infrastructure to Meet the Changing Business Environment Requirements

At any time, anywhere on the phone or online technical engineers contact experts (a large team of experts) to quickly solve the problem

Register to access a large number of powerful online tools that enable you to quickly resolve common network problems

Hardware with on-site support options pre-replace service.