Welcome to my “Physical hard drive recovery”.
Service overview
Dell is pleased to offer Data Recovery from HARD
Disk (the "Service" or "Services") offered on products
(the "Supported Products" as defined below)
to), as established
in this "Description
of the service ". Clients may request to send
and its damaged hard disk ("Hard Drive") for the
retrieving the data contained therein during the terms
of this contract, as indicated in the
invoice received from Dell. The Service Inc
Dell is pleased to offer Data Recovery from HARD
Disk (the "Service" or "Services") offered on products
(the "Supported Products" as defined below)
to), as established
in this "Description
of the service ". Clients may request to send
and its damaged hard disk ("Hard Drive") for the
retrieving the data contained therein during the terms
of this contract, as indicated in the
invoice received from Dell. The Service Inc
Attempt to recover data
from corrupted Hard Disk.
•
If necessary, use a white dust-free camera based on ISO standards
14644-1 for the reconstruction of the unit for the purpose of
data recovery. The hard drive is disconnected with
attention, tested and processed, according to the terms of the warranty on the customer's system.
At Dell's discretion, for the recovery service, the facility closest to the site is used
customer. In cases where it is necessary to send the
hard drive in another country, since the country of the
customer does not have facilities for recovery, c
ago will act as record importer/exporter.
Structures are available in specific locations around the world.
•
At Dell's discretion, the data retrieved will be provided to the customer via a USB hard drive, key
USB memory or other external media type. The
the customer can monitor the progress of recovery
given by Hard Disksul portal for the
Dell Data Protection.
•
Recovered data will be stored in recovery laboratories for 30 days, then deleted
definitely.
Dell can not guarantee the recovery of all customer data.
This Service Provides Attempt
recovery of data by using,
if necessary, a white room.
Please read the description of the
service and keep in mind that Dell reserves the right to
change or modify, at any time, the terms and
the conditions defined in this, and to determine if and where
any such changes are applied to existing Customers
future
Supported products:
this Service is available for Hard Disk in non-RAID configurations on Dell systems
OptiPlex ™, Dell Precision ™, Dell Latitude ™ and Dell Vostro
™. The Service supports Hardware with Systems
Microsoft Windows or Linux operating systems. The Supporter Product
covered by the present
Description of the service is
indicated on the invoice sent to the Customer by Dell. The
A customer must purchase a separate contract for each
Supported Product.
Terms and Conditions Overview
This contract ("Contract" or "Service Description"
I ") is entered into between the customer (" you "or" the Customer ") and
the Dell organization, identified on the customer invoice ("Dell"). By purchasing the Services (according to the definition
provided in this document) provided by Dell, Customer ac
establishes all the terms and conditions set out in the present
document. Customer renewing, modifying, extending orc
it's okay to use the Services beyond the term initially
set is subject to the Description of the Vigor Service
and at the time of the operation, which can be consulted at the address
listed in the Website information table below.
Master Services Agreement.
Dell is pleased to provide this Service Description with respect to the Master
Services Agreement signed separately by the Customer with Dell or, in the absence of such agreement, is entered
as a whole, referring to the following contract:
from corrupted Hard Disk.
•
If necessary, use a white dust-free camera based on ISO standards
14644-1 for the reconstruction of the unit for the purpose of
data recovery. The hard drive is disconnected with
attention, tested and processed, according to the terms of the warranty on the customer's system.
At Dell's discretion, for the recovery service, the facility closest to the site is used
customer. In cases where it is necessary to send the
hard drive in another country, since the country of the
customer does not have facilities for recovery, c
ago will act as record importer/exporter.
Structures are available in specific locations around the world.
•
At Dell's discretion, the data retrieved will be provided to the customer via a USB hard drive, key
USB memory or other external media type. The
the customer can monitor the progress of recovery
given by Hard Disksul portal for the
Dell Data Protection.
•
Recovered data will be stored in recovery laboratories for 30 days, then deleted
definitely.
Dell can not guarantee the recovery of all customer data.
This Service Provides Attempt
recovery of data by using,
if necessary, a white room.
Please read the description of the
service and keep in mind that Dell reserves the right to
change or modify, at any time, the terms and
the conditions defined in this, and to determine if and where
any such changes are applied to existing Customers
future
Supported products:
this Service is available for Hard Disk in non-RAID configurations on Dell systems
OptiPlex ™, Dell Precision ™, Dell Latitude ™ and Dell Vostro
™. The Service supports Hardware with Systems
Microsoft Windows or Linux operating systems. The Supporter Product
covered by the present
Description of the service is
indicated on the invoice sent to the Customer by Dell. The
A customer must purchase a separate contract for each
Supported Product.
Terms and Conditions Overview
This contract ("Contract" or "Service Description"
I ") is entered into between the customer (" you "or" the Customer ") and
the Dell organization, identified on the customer invoice ("Dell"). By purchasing the Services (according to the definition
provided in this document) provided by Dell, Customer ac
establishes all the terms and conditions set out in the present
document. Customer renewing, modifying, extending orc
it's okay to use the Services beyond the term initially
set is subject to the Description of the Vigor Service
and at the time of the operation, which can be consulted at the address
listed in the Website information table below.
Master Services Agreement.
Dell is pleased to provide this Service Description with respect to the Master
Services Agreement signed separately by the Customer with Dell or, in the absence of such agreement, is entered
as a whole, referring to the following contract:
Direct Customers and End Users:
Dell's Customer Master Services Agreement ("CMSA") is available
for consulting the address listed in the Website information table below;
or
•
Certified or Registered PartnerDirect Partners and Resellers:
Dell terms and conditions
for persons or entities that ac
question products to resell them are
available for the
consultation
at the address listed in the Website information table below.
Services Acceptable Use Policy of Dell.
Any use by the Customer, of
software, online services, software services, related to
Dell Services must conform to the "Services
Acceptable Use Policy "(" AUP ") (Terms
of-use services), available for viewing at the address indicated
in the "About Websites" table itself
guitar and here fully integrated as a reference. THE
Certified partners "partner
recent "(or those that are being registered), dealers and service providers are
responsible for accepting terms and conditions
of the AUP, by their customers and end users,
before using the Services.
Support procedures
When a problem occurs or the disk is supposed to be
or rigid is damaged, customers have to call the
technical support for the Dell hardware warranty, according to
provided for in the Customer Service Agreement.
Customers will receive telephone support for detecting
issues based on your service agreement.
If the Dell technician determines that the hard disk has been damaged by Dell's limited hardware warranty,
Dell will send a replacement hard drive
to the Customer, based on the applicable service contract (for example, with
delivery within 4 hours or within the next working day).
This Service entitles the Customer to return the Ha
rd Disk damaged to Dell, for retrieving the data in it
content., Dell will try to recover the maximum amount
possible data from the hard disk. Shipping costs
for returning damaged hard disk and for
the retrieval of the data will be borne by Dell.
Once the hard drive comes to the local lab
, the process is started to attempt data recovery and
job posting details are entered into the address
www.dell.com/dataprotectionportal
.
During the retrieval attempt, clip
Entities can access the portal
to view the current status
of work. Within 48 hours of receiving the hard disk, an update is added to the portal. At the end
of the retrieval attempt, the portal is updated on the portal
to indicate if it was possible to retrieve the files
and, in that case, which files have been recovered. THE
the recovered data is then stored on the media
specified and sent back to the client
and in the encrypted format.
If the customer did not purchase the service
of certified data destruction or
the Keep Your Hard Drive service for
the damaged hard drive, Dell Prov
even to the damaged hard disk. If the customer has purchased the service
Keep Your Hard Drive, the damaged hard drive is restituted
the customer is doing it. If the customer has purchased the service
of certified data destruction, De
It will destroy the hard drive and send the cert
confirmation of destruction
customer, in accordance with what
provided for by that service.
The Service does not include:
•
Destruction or backup of data.
•
Other activities, such as installation, uninstallation, trans
injury, maintenance prev
had, assistance to
training and remote administration.
•
Any activity or service not expressly
indicated in this Service Description.
•
Direct support for third-party products or support
of versions not currently supported by the manufacturer,
supplier or partner.
•
In the following countries, where disks are forbidden
used rigs, the service can NOT be sold
in conjunction with Dell's Keep Your Hard Drive: Brazil •
Argentine
•
Turkey
•
India
Customer Responsibility
•
Report each instance of the hard disk error
to Dell hardware support, as provided by the
Customer Service Agreement.
•
When prompted, provide Dell with the serial number/series and the identification information for Dell
component ("PPID") or the appropriate information
to confirm that hard disk failure
is covered by the service.
•
Returning the damaged hard drive
in the package used for supply
ire the replacement or using
materials with similar characteristics.
•
The service is limited to an attempt to
recovery. Customer is responsible for full backup of all data and
existing programs on all affected systems, pr
has the supply of Serv
Vizio. YOU DO NOT AGREE
SOME LIABILITY FOR LOSSES
O RESTORATION OF DATA OR PR
RUBBER or loss of use of
systems in relation to services, a
Essenza or omissions of any natural
a negligence included, attributable to
Dell or third parties.
The Customer is required to secure the
compliance with applicable data protection rules
and privacy and to have all the necessary permissions and approvals by the holders of applicable rights on data
is
information (including individuals and related personal information) to transfer hard drives to recover
containing such data and information.
•
Dell declines any responsibility for
hard drives or other media (and the data contained therein) lost or
damaged during carriage by third-party carriers.
•
This Service may require sending your hard disk to
other countries or regions by the Customer. Therefore,
export can be associated
additional operations and responsibilities such as
compilation of custom forms and compliance with local export requirements.
Other important information
Assignment.
Dell may assign this Service and/or Description
of service to qualified service providers.
Annulment.
The Customer, as provided by the policy
Restitution of Products and Services Defined in
based on the geographical area of membership, can cancel the
present Service within a
defined number of days
from receiving the Supported Product by sending Dell a no
written cancellation notice. Should the Customer
Decides to cancel the Service within that period, Dell re
the Customer will incur costs incurred by the
support, if done, in accordance with De
writing the service. However, once elapsed
that period from the time of receiving the Supported Product, the Customer will no longer be entitled to cancel the Service,
with the exception of the cases provided by applicable laws
in the country of residence which cannot be modified by the present
contract.
Dell may cancel this Service at any time
within the time limit for one of the following
reasons:
•
The customer does not pay the total price
provided for the Service as indicated in the
billing terms.
•
The Customer refuses to cooperate with the Assistant Analyst or the on-site technician.
•
The customer does not comply with all the terms and conditions indicated in this Service Description.
If Dell decides to cancel this Service, De
You agree to send a written notification to the Customer
of the cancellation to the address indicated on the invoice issued to the Customer. Notification will include the reason and the reason
the effective date of the cancellation, which must not be inferior
hours to ten (10) days from the date Dell sends the
Notification of cancellation to the Customer, if any
age in force in the country of reference does not include any other
Cancellation conditions not modified by the present
contract. WHETHER YOU DECIDE TO DECLARE THIS SERVICE IN CONFORMITY TO PR REQUIRED BY THIS PARAGRAPH, THE CLIENT
YOU WILL NOT BE LIABLE FOR ANY REFUNDS DE
THE PAYMENTS OR DAMAGES TO DELL.
Transfer.
This Service will be provided as a Pr
it is the location indicated on the Customer's invoice. This Service
is not available for all locations. Dell's obligation to provide
Supported Products Services is subject
to the availability of the service locally and could
require additional fees, inspection, and recertification
of Supported Products Transferred by Time and Date
Dell consultancy fees. The
Customer must provide Dell with appropriate and secure access to their home office at no cost to Dell
for carrying out the activities.
Replacement Parts Properties.
All Dell replacement parts removed from the Supported Product and returned to
Dell becomes Dell's property. The customer must pay
ponder Dell's current market price for anyone
the spare part removed from the System and retained by C
(except for systems hard disk drives)
covered by the cert destruction service
or Dell ProSupport data
Keep Your Hard Drive) if the
The customer has received replacement parts from Dell. For l
'Perform repairs provided by the warranty, Dell
uses new parts and, if permitted by law,
repaired by different manufacturers.
Term and renewal.
Customer will receive the Services for the period stated on the invoice received from Dell. Before the
expiry of the term, the CLI
an entity may have the right to prowl
integrate the time according to the options available to
time and in accordance with the procedures established by Dell in this franchise.
In addition, Dell can, at its own discretion
do, propose to renew the Send Services
went to the Customer with a special invoice. The
Customer may, at its own discretion (where provided by
law), accept such renewal of the Services by making the
payment of the invoice by the due date. Payment of renewal invoices will indicate acceptance by
part of the Customer for the extension of the expected deadline
for the service. Renewing the service, Customer
accepts that the terms in force at that time will be ver
the year also applied to the renewal period. If the
Customer decides not to pay the renewal invoice, the Serviz
they will be suspended at the expiration date provided by
Initial invoice (or
paid bill).
Transfer of Service.
Depending on the limitations set out in
present Description of Service, Customer
may transfer the Service to a third party who buys the
Product Supported by Customer prior to expiration
of the term provided, provided that the Customer is the original Buyer of the Supported Product and its associated Customer
Service or that the Customer has purchased the Product sup
brought and service from the original owner (or
previous transfer) in accordance with all the procedures
expected to be transferred. The transfer
may incur some expenses.
Note:
if Customer or a Customer Transferor transfer
and the Product supported to a geographic area where that is
Service is unavailable or unavailable to pre
paid by the Customer, the customer may not be
guaranteed cover or may be required
and additional expenses to maintain the same categories
to cover the support at the new seat. If the Customer decides not to pay the additional costs, the
Service will automatically be brought to s categories
available for the original price, or lower,
in the new office (no refunds are provided).
Dell's Customer Master Services Agreement ("CMSA") is available
for consulting the address listed in the Website information table below;
or
•
Certified or Registered PartnerDirect Partners and Resellers:
Dell terms and conditions
for persons or entities that ac
question products to resell them are
available for the
consultation
at the address listed in the Website information table below.
Services Acceptable Use Policy of Dell.
Any use by the Customer, of
software, online services, software services, related to
Dell Services must conform to the "Services
Acceptable Use Policy "(" AUP ") (Terms
of-use services), available for viewing at the address indicated
in the "About Websites" table itself
guitar and here fully integrated as a reference. THE
Certified partners "partner
recent "(or those that are being registered), dealers and service providers are
responsible for accepting terms and conditions
of the AUP, by their customers and end users,
before using the Services.
Support procedures
When a problem occurs or the disk is supposed to be
or rigid is damaged, customers have to call the
technical support for the Dell hardware warranty, according to
provided for in the Customer Service Agreement.
Customers will receive telephone support for detecting
issues based on your service agreement.
If the Dell technician determines that the hard disk has been damaged by Dell's limited hardware warranty,
Dell will send a replacement hard drive
to the Customer, based on the applicable service contract (for example, with
delivery within 4 hours or within the next working day).
This Service entitles the Customer to return the Ha
rd Disk damaged to Dell, for retrieving the data in it
content., Dell will try to recover the maximum amount
possible data from the hard disk. Shipping costs
for returning damaged hard disk and for
the retrieval of the data will be borne by Dell.
Once the hard drive comes to the local lab
, the process is started to attempt data recovery and
job posting details are entered into the address
www.dell.com/dataprotectionportal
.
During the retrieval attempt, clip
Entities can access the portal
to view the current status
of work. Within 48 hours of receiving the hard disk, an update is added to the portal. At the end
of the retrieval attempt, the portal is updated on the portal
to indicate if it was possible to retrieve the files
and, in that case, which files have been recovered. THE
the recovered data is then stored on the media
specified and sent back to the client
and in the encrypted format.
If the customer did not purchase the service
of certified data destruction or
the Keep Your Hard Drive service for
the damaged hard drive, Dell Prov
even to the damaged hard disk. If the customer has purchased the service
Keep Your Hard Drive, the damaged hard drive is restituted
the customer is doing it. If the customer has purchased the service
of certified data destruction, De
It will destroy the hard drive and send the cert
confirmation of destruction
customer, in accordance with what
provided for by that service.
The Service does not include:
•
Destruction or backup of data.
•
Other activities, such as installation, uninstallation, trans
injury, maintenance prev
had, assistance to
training and remote administration.
•
Any activity or service not expressly
indicated in this Service Description.
•
Direct support for third-party products or support
of versions not currently supported by the manufacturer,
supplier or partner.
•
In the following countries, where disks are forbidden
used rigs, the service can NOT be sold
in conjunction with Dell's Keep Your Hard Drive: Brazil •
Argentine
•
Turkey
•
India
Customer Responsibility
•
Report each instance of the hard disk error
to Dell hardware support, as provided by the
Customer Service Agreement.
•
When prompted, provide Dell with the serial number/series and the identification information for Dell
component ("PPID") or the appropriate information
to confirm that hard disk failure
is covered by the service.
•
Returning the damaged hard drive
in the package used for supply
ire the replacement or using
materials with similar characteristics.
•
The service is limited to an attempt to
recovery. Customer is responsible for full backup of all data and
existing programs on all affected systems, pr
has the supply of Serv
Vizio. YOU DO NOT AGREE
SOME LIABILITY FOR LOSSES
O RESTORATION OF DATA OR PR
RUBBER or loss of use of
systems in relation to services, a
Essenza or omissions of any natural
a negligence included, attributable to
Dell or third parties.
The Customer is required to secure the
compliance with applicable data protection rules
and privacy and to have all the necessary permissions and approvals by the holders of applicable rights on data
is
information (including individuals and related personal information) to transfer hard drives to recover
containing such data and information.
•
Dell declines any responsibility for
hard drives or other media (and the data contained therein) lost or
damaged during carriage by third-party carriers.
•
This Service may require sending your hard disk to
other countries or regions by the Customer. Therefore,
export can be associated
additional operations and responsibilities such as
compilation of custom forms and compliance with local export requirements.
Other important information
Assignment.
Dell may assign this Service and/or Description
of service to qualified service providers.
Annulment.
The Customer, as provided by the policy
Restitution of Products and Services Defined in
based on the geographical area of membership, can cancel the
present Service within a
defined number of days
from receiving the Supported Product by sending Dell a no
written cancellation notice. Should the Customer
Decides to cancel the Service within that period, Dell re
the Customer will incur costs incurred by the
support, if done, in accordance with De
writing the service. However, once elapsed
that period from the time of receiving the Supported Product, the Customer will no longer be entitled to cancel the Service,
with the exception of the cases provided by applicable laws
in the country of residence which cannot be modified by the present
contract.
Dell may cancel this Service at any time
within the time limit for one of the following
reasons:
•
The customer does not pay the total price
provided for the Service as indicated in the
billing terms.
•
The Customer refuses to cooperate with the Assistant Analyst or the on-site technician.
•
The customer does not comply with all the terms and conditions indicated in this Service Description.
If Dell decides to cancel this Service, De
You agree to send a written notification to the Customer
of the cancellation to the address indicated on the invoice issued to the Customer. Notification will include the reason and the reason
the effective date of the cancellation, which must not be inferior
hours to ten (10) days from the date Dell sends the
Notification of cancellation to the Customer, if any
age in force in the country of reference does not include any other
Cancellation conditions not modified by the present
contract. WHETHER YOU DECIDE TO DECLARE THIS SERVICE IN CONFORMITY TO PR REQUIRED BY THIS PARAGRAPH, THE CLIENT
YOU WILL NOT BE LIABLE FOR ANY REFUNDS DE
THE PAYMENTS OR DAMAGES TO DELL.
Transfer.
This Service will be provided as a Pr
it is the location indicated on the Customer's invoice. This Service
is not available for all locations. Dell's obligation to provide
Supported Products Services is subject
to the availability of the service locally and could
require additional fees, inspection, and recertification
of Supported Products Transferred by Time and Date
Dell consultancy fees. The
Customer must provide Dell with appropriate and secure access to their home office at no cost to Dell
for carrying out the activities.
Replacement Parts Properties.
All Dell replacement parts removed from the Supported Product and returned to
Dell becomes Dell's property. The customer must pay
ponder Dell's current market price for anyone
the spare part removed from the System and retained by C
(except for systems hard disk drives)
covered by the cert destruction service
or Dell ProSupport data
Keep Your Hard Drive) if the
The customer has received replacement parts from Dell. For l
'Perform repairs provided by the warranty, Dell
uses new parts and, if permitted by law,
repaired by different manufacturers.
Term and renewal.
Customer will receive the Services for the period stated on the invoice received from Dell. Before the
expiry of the term, the CLI
an entity may have the right to prowl
integrate the time according to the options available to
time and in accordance with the procedures established by Dell in this franchise.
In addition, Dell can, at its own discretion
do, propose to renew the Send Services
went to the Customer with a special invoice. The
Customer may, at its own discretion (where provided by
law), accept such renewal of the Services by making the
payment of the invoice by the due date. Payment of renewal invoices will indicate acceptance by
part of the Customer for the extension of the expected deadline
for the service. Renewing the service, Customer
accepts that the terms in force at that time will be ver
the year also applied to the renewal period. If the
Customer decides not to pay the renewal invoice, the Serviz
they will be suspended at the expiration date provided by
Initial invoice (or
paid bill).
Transfer of Service.
Depending on the limitations set out in
present Description of Service, Customer
may transfer the Service to a third party who buys the
Product Supported by Customer prior to expiration
of the term provided, provided that the Customer is the original Buyer of the Supported Product and its associated Customer
Service or that the Customer has purchased the Product sup
brought and service from the original owner (or
previous transfer) in accordance with all the procedures
expected to be transferred. The transfer
may incur some expenses.
Note:
if Customer or a Customer Transferor transfer
and the Product supported to a geographic area where that is
Service is unavailable or unavailable to pre
paid by the Customer, the customer may not be
guaranteed cover or may be required
and additional expenses to maintain the same categories
to cover the support at the new seat. If the Customer decides not to pay the additional costs, the
Service will automatically be brought to s categories
available for the original price, or lower,
in the new office (no refunds are provided).
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